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COVID-19 is an illness that affects the lungs and airways. The most common symptoms include a high temperature, new continuous cough or a loss of, or change in, normal sense of taste or smell. For the latest information on Coronavirus and to check your symptoms please visit the NHS Website
Public Health England suggest that if you develop these symptoms, however mild, or you have received a positive coronavirus (COVID-19) test result, then you should immediately self-isolate for at least 7 days from when your symptoms started. If you live with others, all other household members who remain well must stay at home and not leave the house for 14 days.
If you feel that you cannot cope at home, your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online service.
Public Health England have stated that you must:
Wash your hands more usual than often for at least 20 seconds using soap and water or hand sanitiser.
Cover your nose and mouth with a disposable tissue when you cough or sneeze and then immediately dispose. If you do not have a disposable tissue then you must sneeze into your elbow, not into your hand. You must immediately wash your hands with soap and water for 20 seconds or use hand sanitiser.
Clean and disinfect regularly touched objects and surfaces using regular cleaning products to reduce the risk of passing the infection onto other people.
Use a face covering in enclosed public spaces where social distancing isn’t possible, and in all of the compulsory areas as stated by the government.
If your tenancy is due to end but you are unable to leave because of travel restrictions then please contact a member of our team at email@example.com
Absolutely! We are still taking bookings for each of our student accommodations and you can be assured that there is nothing to pay until August 2020. More information on rooms, prices and availability can be found on our website but if you need any additional information you can call 01484 270145 or email firstname.lastname@example.org.
You will be in safe hands when you live with DIGS. We have introduced a number of measures throughout our accommodations to ensure that both students and staff are safe. These include sanitiser stations in high traffic areas, social distancing signage, protective screens in high traffic areas, controlled numbers in social spaces, movement flows, and more.
We will make sure that you get the most out of student life. As it stands, you will still be able to access the social spaces, gyms and laundrettes, however there may be social distancing measures in place to keep you safe. You will also be able to collect your post as normal and maintenance will still be able to fix essential issues in your room (whilst wearing PPE of course). All of this is dependable on Government guidelines and we will keep students updated accordingly. If you’re living at Storthes Hall Park you will also have woodland on your doorstep, which is perfect for going on peaceful walks without being around many people.
Whilst none of us can be certain what the next few months will look like, we are certain that you’ll have an amazing student experience when you live with us. Not only will you have access to amazing facilities, we will also make sure that there is plenty to get involved in. We are still working on what this looks like, in line with Government advice, but watch this space as more details will be shared soon. If you have booked with us for next year you should have received a link to our resident-only private Facebook group but if you haven’t then please let us know at email@example.com.
It’s okay to feel anxious about moving to University, it is a big chapter in your life after all. However, when you live with DIGS you’ll be part of a big community where we all look out for one another. If you have a problem then please pop down to see our reception team who will do their best to help, and if they can’t then they will signpost you to someone that can.
We also strongly recommend that students stay in touch with family and friends through social media, text message and Facetime to help them to stay connected.
Students will be asked not to move into the accommodation if they have any symptoms related to coronavirus. Once you are all moved in, you and your new flatmates will form a household. This means you can have meals together, watch films, go for walks and partake in any other activity you’d normally do with your household.
This year we will operate an appointment booking system to ensure that social distancing is in place. You will be able to select your preferred arrival slot when you complete your online E-induction, which will be available from August. At our larger sites, Storthes Hall Park and The Pinnacles, students will be invited to move in from 7 days prior to the contract start date at no extra cost.
We ask all students to notify us if they are self-isolating so that our teams are aware and can act accordingly. This way we can keep provide any required support to students whilst self-isolating.
Students arriving to the UK from countries that require 14 days self-isolation will be able to move in 14 days prior to the contract start date at no extra cost. However, students must contact our site team at firstname.lastname@example.org to let us know that they’d like to take up this offer so that we can ensure their room is ready. You can check if your country is exempt from the 14 day self isolation here.
Booking with us is super easy and is all done online – all you will need to do is click apply now and register with us.
The first step is an application; we just need to know what room type you would like to book and some information about you.
Once we have received your application a member of our team will find you the perfect room and send you a room offer. You will be emailed once this happens, and all you will need to do is to log on to the online portal to view your offer.
You don’t need to pay anything to complete your booking with us; you just need to pay a £100 deposit in August prior to moving in to the accommodation.
You will be able to read the contract when you accept your room offer – make sure you read this carefully as this is the legally binding agreement between us and you.
Once you have completed your bit, it’s over to your guarantor. They will have a portal like you and will need to accept the contract and provide two forms of ID.
Once we have received this we will email you to confirm that your room has been reserved – congratulations and we look forward to seeing you soon!
You don’t need to pay anything at the time of booking. You will need to pay a £100 deposit in August prior to moving in to your accommodation (please give us a call for the exact date this is due, or visit your portal if you already have a booking with us).
The £100 deposit is fully refundable at the end of the tenancy subject to contractual obligations.
We know that getting everything organised and ready for university is very stressful and we therefore advise that you book accommodation as soon as you are sure of your first and insurance choice through UCAS.
If you have a conditional offer we know that it is really daunting to begin booking your accommodation before you’ve received your final grades. However, we have a No Place No Pay policy so that you can book safe with us before you receive your grades.
If the University is your first or insurance choice on UCAS, you can book with us as soon as you are ready. If for whatever reason you do not receive the required grades for your course, or if you attain a place in your UCAS first choice institution, we will release and refund you your £100 deposit payment if you have already paid this, we will just need a screenshot of your UCAS tracker as proof.
For applications received after the 1st of June 2020 you will not need to pay a deposit until after you have received your A level results as this is due in mid August, so you will not need to put a payment down until you know you need the accommodation.
More information on this can be found in your contract which you will be able to read when you make your booking.
The No Place No Pay policy does not cover you if you change your mind – see the cancellation section for more information on this.
During your application you will be able to select whether you would like to be in a mixed gender flat or a single gender flat, as well as any other preferences.
We try wherever possible to allocate you in a flat with at least one other student doing a similar university course to you so you have something in common!
If you would like to live with friends that is absolutely fine, just pop their names in the notes section of your application.
Please note that we will do our best to take into account all your preferences however this is subject to availability in that particular room type, we will let you know at the stage of sending you a room offer if we are not able to fulfil a particular requirement.
You will be able to get to know your flat mates before moving in to the accommodation by joining our private Facebook page, we will send you a link once this is up and running for your year and you have a completed booking with us, and you will be able to meet and chat with your new flat mates!
A guarantor is a person over the age of 21 (such as a parent or guardian) who is happy to be financially responsible for you if you are not able to make a payment.
We do not do any credit checks on a guarantor, we just need them to be able to provide two forms of ID and be able to provide an email address.
If you do not have anyone who would be able to be a guarantor for you, we work with a company who is able to act as guarantor for you for a fee. You can find more information about this on their website https://www.housinghand.co.uk
If you would like more information on what being a guarantor entails feel free to call us on 01484 270 145
This is your home and we think that you should be able to leave when you are ready. We hope that you will love your time with us and we’d encourage you and your friends to stay with us throughout your time at university.
We have lots of happy residents who choose to rebook with us each year, and we offer lots of incentives for doing so, from laundry credit to a free bus pass to a free block hoody depending on where you live!
If you’d like to stay with us again, just ask us once you’re moved in and we’d be more than happy to help.
As soon as you’re ready, so are we! We’d love to welcome you to move in from the original tenancy start date if you choose to. This will be a great opportunity to meet other students and to explore your new city. If you do not contact us to adjust your tenancy then we will assume that you are happy with the original tenancy agreement.
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