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Popular Questions

Find all you need to know about DIGS Student Accommodation

Frequently Asked Questions

  • How do I book?

    Booking with us is super easy and is all done online – all you need to do is click apply now and register with us.

    The first step is an application; we just need to know what room type you prefer and some information about you.

    Once we have received your application a member of our team will send you a room offer. You will receive this by email, and all you need to do is log on to the online portal to view your offer.

    You don’t need to pay anything to complete your booking with us; however you will need to pay a £100 deposit in August prior to moving in to the accommodation.

    You will be able to read the contract when you accept your room offer – make sure you read this carefully as it is a legally binding agreement between us and you.

    Once you have completed your section, it’s over to your guarantor. They will have a portal like you and will need to accept the contract and provide two forms of ID.

    Once we have received this we will email you to confirm that your room has been reserved – congratulations and we look forward to seeing you soon!

  • How much will it cost to book?

    You don’t need to pay anything at the time of booking. However, there is a £100 deposit in August prior to moving in to your accommodation (please give us a call for the exact due date, or visit your portal if you already have a booking with us).

    The £100 deposit is fully refundable at the end of the tenancy subject to contractual obligations.

  • When can I book accommodation - I haven't got my grades yet?

    We know that getting everything organised for university can be very stressful and we therefore advise that you book accommodation as soon as you have confirmed your first choice university on UCAS.

    If you have a conditional offer we know that it is really daunting to book your accommodation before you’ve received your final grades. However, DIGS have a No Place No Pay policy so that you can safely book with us before you receive your grades.

    This policy means that if the University is your first choice on UCAS, you can book with us as soon as you are ready. If you do not receive the required grades to  obtain a place in your UCAS first choice institution, we will release and refund any payments received to that point. We will require a screenshot of your UCAS tracker as proof.

    More information on this can be found in your contract which you will be able to read when you make your booking.

    The No Place No Pay policy does not cover you if you change your mind – see the cancellation section for more information on this.

  • Who will I be living with - can I live with my friends?

    During your application you will be able to select whether you would like to be in a mixed gender flat or a single gender flat, as well as any other preferences.

    We try wherever possible to allocate you in a flat with at least one other student doing a similar university course to you so you have something in common!

    If you would like to live with friends that is absolutely fine, just pop their names in the notes section of your application.

    Please note that we will do our best to take into account all your preferences however this is subject to availability in that particular room type, we will let you know at the stage of sending you a room offer if we are not able to fulfil a particular requirement.

    You will be able to get to know your flat mates before moving in to the accommodation by joining our private Facebook page, we will send you a link once this is up and running (usually April/May) and you have a completed booking with us, and you will be able to find your new flat mates!

  • What is a guarantor? What happens if I don’t have one?

    A guarantor is a person over the age of 21 (such as a parent or guardian) who is happy to be financially responsible for you if you are not able to make a payment. They must live in the UK.

    We do not do any credit checks on a guarantor, we just need them to be able to provide two forms of ID and be able to provide an email address.

    If you do not have anyone who would be able to be a guarantor for you, we work with a company who can act as a guarantor for you for a fee. You can find more information about this here.

    If you would like more information on what being a guarantor entails feel free to call us on 01484 270 145

  • Can I stay after my first year?

    This is your home and we think that you should be able to leave when you are ready. We hope that you will love your time with us and we’d encourage you and your friends to stay with us throughout your time at university.

    When you rebook with us you’ll be rewarded with the best price of the year, early access to room and lots of other perks.

    If you’d like to stay with us again, visit our Rebook page. 

  • How do I make a complaint and what is the DIGS complaint process?

    Complaints can be made on the Digs Support Portal by raising a ticket or by emailing the site team or our central office at [email protected]  where the appropriate member of DIGS will seek to find a resolution.


    Our complaint procedure is detailed here.

  • What happens if I can't get my visa?

    If you can’t obtain a visa, then you will be released from your contract under our No Visa No Pay policy. To be eligible you must send the details and proof to a member of our team at [email protected]. Read our full terms and conditions here.

  • Can I cancel my contract?

    For bookings made less than 7 days ago you can cancel for free within our 7 day cooling off period. After the 7 days has passed and before the Final Cancellation Date of 10th June 2023, you can cancel your booking for a £50 fee. Once the Final Cancellation Date has passed, you will be held to your contract and will need to find a replacement tenant to take over your contract. However, you can still cancel if you fall under our No Place No Pay or No Visa No Pay policies.

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Accommodation Specific FAQs

Where are you studying? Follow the links below to read Frequently Asked Questions from each of our sites in Huddersfield, Sheffield and Wolverhampton.

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