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COVID-19 is an illness that affects the lungs and airways. The most common symptoms include a high temperature, new continuous cough or a loss of, or change in, normal sense of taste or smell. For the latest information on Coronavirus and to check your symptoms please visit the NHS Website
Public Health England suggests that if you experience symptoms of COVID-19, however mild, then you should self-isolate for at least 10 days from when your symptoms started. You should arrange a test to see if you have the illness, or visit your local testing centre.
To help prevent the spread of COVID-19 you should:
Wash your hands more usual than often for at least 20 seconds using soap and water or hand sanitiser.
Wear a face covering in all of the compulsory areas as outlined by the government. Find out more here.
Over recent months we have been working hard to ensure that our student accommodations are as safe as possible, without compromising on experience.
We have introduced social distancing signage and movement flows, as well as hand sanitiser stations in high traffic areas such as reception and social areas. High traffic areas have also undergone Bio Fogging treatment which means that they are sanitised before and after use for a 90-day period.
All staff have access to PPE, and we have provided staff and every student a free washable face covering.
We are sending regular communication to students with government guideline changes or developments to make students aware and to identify why the new measures have been introduced across site.
We are still running a vibrant experience programme; however, this has been suitably adapted to be Covid safe. Events are either offered on a household basis or can be pre-booked in groups of 6 or less. Our events for this term range from pizza parties in flats, outdoor archery, Zumba classes, and more.
At Storthes Hall Park we have introduced separate drop off and pick up points for the bus to ensure that students can socially distance. The buses are also running on a reduced capacity and are regularly cleaned.
You and your new flat mates will form a new household bubble, this means that you can socialise together.
We will make sure that you get the most out of student life. As it stands, you will still be able to access the social spaces, gyms and laundrettes, however there may be social distancing measures in place to keep you safe. You will also be able to collect your post as normal and maintenance will still be able to fix essential issues in your room (whilst wearing PPE of course). All of this is dependable on Government guidelines and we will keep students updated accordingly. If you’re living at Storthes Hall Park you will also have woodland on your doorstep, which is perfect for going on peaceful walks without being around many people.
Whilst none of us can be certain what the next few months will look like, we are certain that you’ll have an amazing student experience when you live with us. Not only will you have access to amazing facilities, we will also make sure that there is plenty to get involved in. We are still working on what this looks like, in line with Government advice, but watch this space as more details will be shared soon. If you have booked with us for next year you should have received a link to our resident-only private Facebook group but if you haven’t then please let us know at email@example.com.
If you are feeling down or isolated then please contact a member of the site team and we will do our best to help, and if we can’t help then we will signpost you to someone that can.
Make sure you look out for any events and activities for you to get involved with as it is a great opportunity to keep busy and to make friends. You can find the latest events in your resident only Facebook group or on posters around site.
We also highly recommend that you stay in touch with family and friends through social media, text message and FaceTime to help you to stay connected.
If you need to self-isolate then please get in touch with us at firstname.lastname@example.org so that we are aware and can offer you the necessary support. If you are self-isolating then you must not leave your room for at least 10 days from when your symptoms started. Our team can support you with:
If you are feeling anxious then please get in touch with us so that we can signpost you to the necessary support services.
If you are travelling from a country outside of the UK, then you will be required to self-isolate for 14 days unless you are from one of the countries on the UK Governments travel corridor. It is essential that you keep checking the list as the countries listed change from time to time.
During this period, you must not leave your room for any reason other than emergencies. However, our team will support you with any essentials that you need during this time by offering the following services:
We will also call you for a welfare check every couple of days to make sure you are okay.
Absolutely! We are still taking bookings for each of our student accommodations and you can be assured that there is nothing to pay until August 2020. More information on rooms, prices and availability can be found on our website but if you need any additional information you can call 01484 270145 or email email@example.com.
Booking with us is super easy and is all done online – all you will need to do is click apply now and register with us.
The first step is an application; we just need to know what room type you would like to book and some information about you.
Once we have received your application a member of our team will find you the perfect room and send you a room offer. You will be emailed once this happens, and all you will need to do is to log on to the online portal to view your offer.
You don’t need to pay anything to complete your booking with us; you just need to pay a £100 deposit in August prior to moving in to the accommodation.
You will be able to read the contract when you accept your room offer – make sure you read this carefully as this is the legally binding agreement between us and you.
Once you have completed your bit, it’s over to your guarantor. They will have a portal like you and will need to accept the contract and provide two forms of ID.
Once we have received this we will email you to confirm that your room has been reserved – congratulations and we look forward to seeing you soon!
You don’t need to pay anything at the time of booking. You will need to pay a £100 deposit in August prior to moving in to your accommodation (please give us a call for the exact date this is due, or visit your portal if you already have a booking with us).
The £100 deposit is fully refundable at the end of the tenancy subject to contractual obligations.
We know that getting everything organised and ready for university is very stressful and we therefore advise that you book accommodation as soon as you are sure of your first and insurance choice through UCAS.
If you have a conditional offer we know that it is really daunting to begin booking your accommodation before you’ve received your final grades. However, we have a No Place No Pay policy so that you can book safe with us before you receive your grades.
If the University is your first or insurance choice on UCAS, you can book with us as soon as you are ready. If for whatever reason you do not receive the required grades for your course, or if you attain a place in your UCAS first choice institution, we will release and refund you your £100 deposit payment if you have already paid this, we will just need a screenshot of your UCAS tracker as proof.
For applications received after the 1st of June 2020 you will not need to pay a deposit until after you have received your A level results as this is due in mid August, so you will not need to put a payment down until you know you need the accommodation.
More information on this can be found in your contract which you will be able to read when you make your booking.
The No Place No Pay policy does not cover you if you change your mind – see the cancellation section for more information on this.
During your application you will be able to select whether you would like to be in a mixed gender flat or a single gender flat, as well as any other preferences.
We try wherever possible to allocate you in a flat with at least one other student doing a similar university course to you so you have something in common!
If you would like to live with friends that is absolutely fine, just pop their names in the notes section of your application.
Please note that we will do our best to take into account all your preferences however this is subject to availability in that particular room type, we will let you know at the stage of sending you a room offer if we are not able to fulfil a particular requirement.
You will be able to get to know your flat mates before moving in to the accommodation by joining our private Facebook page, we will send you a link once this is up and running for your year and you have a completed booking with us, and you will be able to meet and chat with your new flat mates!
A guarantor is a person over the age of 21 (such as a parent or guardian) who is happy to be financially responsible for you if you are not able to make a payment.
We do not do any credit checks on a guarantor, we just need them to be able to provide two forms of ID and be able to provide an email address.
If you do not have anyone who would be able to be a guarantor for you, we work with a company who is able to act as guarantor for you for a fee. You can find more information about this on their website https://www.housinghand.co.uk
If you would like more information on what being a guarantor entails feel free to call us on 01484 270 145
This is your home and we think that you should be able to leave when you are ready. We hope that you will love your time with us and we’d encourage you and your friends to stay with us throughout your time at university.
We have lots of happy residents who choose to rebook with us each year, and we offer lots of incentives for doing so, from laundry credit to a free bus pass to a free block hoody depending on where you live!
If you’d like to stay with us again, just ask us once you’re moved in and we’d be more than happy to help.
As soon as you’re ready, so are we! We’d love to welcome you to move in from the original tenancy start date if you choose to. This will be a great opportunity to meet other students and to explore your new city. If you do not contact us to adjust your tenancy then we will assume that you are happy with the original tenancy agreement.
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