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    FAQs

    The Pinnicles, Sheffield

    Making a Booking

    • How do I book?

      Booking with DIGS is easy – just click ‘book’ on our website and follow the steps. Choose the accommodation and room type that you prefer and provide some personal information.

      Once we have received your application, a member of our team will send you a room offer. You will receive this by email, just log onto the online portal to view your offer.

      You will be asked to make a deposit of £100. Just skip this part – it isn’t due until August. The exact date can be found on your statement.

      You can read your contract once you accept your room offer. Please read it carefully as it is a legally binding contract.

      Once you have completed your section, it’s over to your guarantor. They will need to log onto the portal and accept the guarantee contract and provide two forms of ID.

      Once we have received everything, we will email you to confirm that your room is booked.

    • Who is eligible to book?

      To book with DIGS you must be a student and must turn 18 before your tenancy start date.

    • Can I live with DIGS if I am doing an internship or placement year?

      Absolutely! If you are a registered student, then you can live with DIGS.

    • How much does it cost?

      You don’t need to pay anything at the time of booking your room. However, there is a £100 deposit and £150 pre-rent payment to pay in August prior to moving in. Please refer to ‘When are my payment instalments due’ for more information.

    • What is a guarantor? What happens if I don't have one?

      A guarantor is a person over the age of 21 (usually a parent or guardian) who is happy to be financially responsible for you if you are not able to make payment.

      We do not run credit checks on guarantors, but they must provide two forms of ID and be able to provide an email address. For international students, the guarantor can be from overseas if the payment is made in full. To pay in instalments, then a UK guarantor must be provided.

      If you cannot find a person to act as a guarantor, then we work with a company called Housing Hand who can act as a guarantor for a fee. Find out more here.

    • Can I make a viewing before I book?

      Of course! The best way to decide if you’d like to live somewhere is by seeing it for yourself. You have three options to view the accommodation:

      • Take a virtual tour on our rooms and prices page
      • Arrange a virtual tour via Zoom or WhatsApp with our team
      • View the property in person on a private tour

      To arrange a date please email thepinnacles@digstudent.co.uk

    • When can I book accommodation - I haven't got my grades yet?

      Getting everything organised for university can be stressful, so we would advise that you book your accommodation as soon as you have confirmed your first and second choice through UCAS.

      If you have a conditional offer, we know that it can be daunting to book your room before you have your grades, but you can safely book with us under our No Place No Pay policy before you receive your grades.

      This policy means that if the university is your first or second choice on UCAS, then you can book your accommodation with us in the coinciding city. If you do not receive the grades to get into your first-choice university, or if you have applied with us for the university of your insurance choice and been accepted into your first choice, we will release you from your contract and refund any money paid up until that point. We will require a screenshot of your UCAS tracker as proof.

      More information can be found on your contract.

    • I haven't moved in yet; can I change my room?

      If you would like to change your room then that is fine providing that we have the availability.

      If you have not yet accepted your room offer and would like to change your room then please call us on 01484 270145 or email thepinnacles@digstudent.co.uk before you accept and we will send you a new room offer.

      If you have accepted your room offer and completed your booking, we can still accommodate your request, just email thepinnacles@digstudent.co.uk. We will need to withdraw your current room offer and your guarantor will need to reaccept your room offer – this does not incur any costs.

    • What happens if my loan doesn't get paid on time, and I can't make the payment before the due date?

      If you choose to pay in instalments, then you are still responsible for making the payments on time in accordance with the contract. If you are experiencing payment issues, then the best thing to do is to let us know as soon as possible so that we can find the best way to support you.

    • Can I cancel my contract?

      Unfortunately our cancellation dates have now passed, and you will need to find a replacement tenant to take over your contract. However, you can still cancel if you fall under our No Place No Pay policy or Covid Booking Pledge.

      If you have extenuating circumstances or are unsure, then pleas email thepinnacles@digstudent.co.uk.

    • Can I live with DIGS after my first year?

      This is your home, and you can live with us throughout your studies. We have lots of happy students who choose to rebook with us each year. When you rebook, you’re rewarded with lots of perks such as early access to rooms, discounts, freebies, and more.

      If you’d like to stay with us again, then just register your interest with us once you’re moved in.

    • Can I live with my friends?

      If you would like to move in with friends who have already booked, then it’s important that you let us know as early as possible so that we can try to accommodate your request – it’s all subject to availability.

      If you would like to book a room with us and you want to bring your friends along, then you will qualify for our Refer a Friend offer. Get £100 for every new student that you refer to DIGS. Terms and conditions apply.

    Moving In

    • What is the check-in process?

      Prior to your arrival, you will need to complete an online e-induction where you can select a check in appointment. Your tenancy start date can be found on your contract; you are welcome to move in at any point after this date.

      The format of the check in process will be dependent on social restrictions at the time, and you will be notified by email closer to the time.

    • Can I move in early?

      If you would like to move in prior to your tenancy start date, then please get in touch with the accommodation team directly at thepinnacles@digstudent.co.uk so that they can arrange this for you. Please be aware that this will be charged at an additional rate.

      If you are travelling from a country on the Amber List then our ‘Free Early Arrivals’ offer will apply, and you can move in 10 days prior to your contract start date at no extra cost. Please refer to our Coronavirus page for terms and conditions.

    • Is there parking available during check in?

      Our check in process will ensure that you have somewhere to park whilst you unpack. You will be allocated a time slot, after this you will need to move to a local car park to make room for other student arrivals.

    • How do I find out who my flatmates are?

      Make sure you join our resident Facebook group to meet your flatmates before you move in. You’ll also get access to the latest Fresher’s information, and important updates.

    • How will I meet people?

      Right from the very start we host events to make it easy to meet people. From our welcome party to trips to workshops – you’ll make friends in no time.

    • How do I pay my rent?

      Your deposit and pre-rent instalment must be paid via bank transfer. The details can be found on your contract.

      The remaining three rent instalments can be paid either by direct debit or bank transfer. You can set up a direct debit during the booking acceptance process. If you do not have a student bank account set up at this stage, then you can email us to set up a direct debit at a later stage. Similarly, if you would like to change your direct debit details then please let us know as soon as you can.

      If you have a direct debit set up, then you do not need to make a bank transfer. If your direct debit has not been taken within a few days of the rent instalment date, please let us know so that we can check what went wrong. If you have selected to pay by bank transfer, then you will need to make a manual payment before the due date.

    • When are my instalments due?

      Your rent is paid in three instalments spread out across the year to make things more manageable for you, these usually coincide with student finance payments and are in September, January, and May. There is also a deposit of £100 and a pre-rent instalment to pay in August, the exact date can be found on your statement.

      The pre-rent instalment covers you from the date that you move in, until the first rent instalment is due at the end of September.

    • What is included in my annual rent?

      Your rent includes utility bills such as water and heating, up to 100mb broadband and WiFi, gym membership, contents insurance, and access to events.

      The laundry room is an additional service and charges £1.40 per wash and £2.90 per dry*

      You will also need to pay for a TV licence if you want one. A TV licence is required for each student room. If you are only using streaming services such as Netflix, Disney+ and Amazon Prime then you do not need to purchase a TV licence.

      *prices vary each year.

    • What happens if there is a problem with my room?

      You will be required to complete an inventory form when you move into your accommodation so that we are notified of any existing issues with your room.

      During your stay, you can log all maintenance issues from the comfort of your own room using our DIGS Support Portal. Simply log a ticket and our maintenance team will respond as soon as possible.

    • What do the kitchens/living spaces come with?

      The kitchen/living space in your flat come with cooker, hob, fridge/freezer, microwave, sofa, pinboard or whiteboard, coffee table, TV, and dining table.

      You’ll also get a flat mop/bucket, dustpan/brush, sweeping brush and hoover.

    • What do the bedrooms come with?

      Your bedroom will have a small double bed (including mattress), under bed storage, a desk with drawers, desk chair, wardrobe, shelving, and an ensuite including a shower, toilet, and sink.

    • Do you provide bedding?

      As standard we do not provide bedding. However, our discount code gives you 10% off bedding and kitchen packs through Uni Kit Out.

      If you are an EU or International student, then we will provide a free bedding pack on your arrival.

    • What do I need to bring?

      We are currently working on a packing checklist – please check back soon.

    • Can I decorate my room?

      Of course! We would encourage you to make your room your own. However, there are things that you cannot do such as sticking Sellotape or Blu Tack on the walls, or using nails and drawing pins.

    • Can I bring pets?

      Unfortunately not, but we do have dogs that visit us every now and again for students who miss their pets.

    • Can I bring my car?

      There is limited on-site parking available at The Pinnacles, however we have partnered with NCP to bring our residents discounted parking close to the accommodation. To secure your parking space and for more information, please email thepinnacles@digstudent.co.uk.

    • Do I need to take out contents insurance?

      We provided free contents insurance through Endsleigh. This is basic cover and if you have expensive equipment then you might need to upgrade. Check what’s covered here.

    • Do I have to be home by a certain time each night?

      No, it’s up to you what time you get back. If you get back late, then please respect your flatmates and keep noise to a minimum.

      If you are out late at night, then please make sure that you are street safe.

    • Do I need to move out for the holidays?

      No. Your room is yours for the entire length of your contract. That means that you don’t have to move out for Christmas, Easter or any other holiday. You can even stay with us for Sumer if you want to (this will be charged at our Summer rates).

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