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    The Pinnicles, Sheffield

    Frequently Asked Questions

    • Can I take a look for myself before I book?

      Of course! Just drop us an email at letting us know when you’d like to look around and we will arrange for a member of staff or block rep to meet you on site and show you around. All of our block reps are current residents with us so will be able to answer any questions you may have about what it is like to live with us.

    • How to find The Pinnacles:


      The Pinnacles

      83 Broad Street


      S2 5TL

      Telephone:- 0114 275 4659 (Reception)

      Travelling by Car – The Pinnacles is easily reached from the A57 and M1 as well as other main routes and is only a 5-10 minute walk from Sheffield train station/city centre.

      If you do have any problems finding us just give us a ring and we will be more than happy to direct you!


    • How do I book?

      Booking with us is super easy and is all done online here – all you will need to do is click apply now and register with us.

      The first step is an application; we just need to know what room type you would like to book and some information about you.

      Once we have received your application a member of our team will find you the perfect room and send you a room offer. You will be emailed once this happens, and all you will need to do is to log on to the online portal to view your offer.

      You don’t need to pay anything to complete your booking with us; you just need to pay a £100 deposit in August prior to moving into the accommodation.

      You will be able to read the contract when you accept your room offer – make sure you read this carefully as this is the legally binding agreement between us and you.

      Once you have completed your bit, it’s over to your guarantor. They will have a portal like you and will need to accept the contract and provide two forms of ID.

      Once we have received this we will email you to confirm that your room has been reserved – congratulations and we look forward to seeing you soon!

    • What happens if my First Choice University put back face-to-face teaching for September 2020/21?

      Please refer to our Booking Pledge terms and conditions.

    • What happens if my First Choice University course is cancelled for September 2020/21?

      Please refer to our Booking Pledge terms and conditions.

    • What happens if I cannot travel to the UK because of Government travel restrictions?

      Please refer to our Booking Pledge terms and conditions.

    • My University has delayed face-to-face teaching, can I still move in to the accommodation?

      As soon as you’re ready, so are we! We’d love to welcome you to move in from the original tenancy start date if you choose to. This will be a great opportunity to meet other students and to explore your new city. If you do not contact us to adjust your tenancy then we will assume that you are happy with the original tenancy agreement.

    • I am not sure which room type is right for me, what should I do?

      You are able to view all of our room types on our website – you will also be able to go on a 360 tour of all of our room types to get a feel of exactly what they are like.

      If you would like to talk to someone about a particular room type and what is included, please feel free to give us a call on 0114 275 4659 and we will be more than happy to give you more information.

    • How much will it cost to book?

      You do not need to pay anything at the time of booking. You will need to pay a £100 deposit and £150 pre-rent in August prior to moving into your accommodation (please give us a ring for the exact date this is due or visit your portal if you already have a booking with us).

      The £100 deposit is fully refundable at the end of the tenancy subject to contractual obligations.

    • Can I stay on at The Pinnacles after my first year?

      This is your home and we think that you should be able to leave when you are ready. We hope that you’ll love your time with us and we’d encourage you and your friends to stay with us throughout your time at university!

      We have lots of happy residents who choose to rebook with us each year, and we offer special rebooker prices and offers for doing so. Plus a free Amazon voucher, laundry credits and a DIGS hoody!

      If you’d like to stay with us again just ask us after you’ve moved in and we’ll be more than happy to help you rebook.

    • When can I book accommodation – I haven’t got my grades yet?

      We know that getting everything organised for university can be very stressful and we therefore advise that you book accommodation as soon as you have confirmed your first and insurance choice through UCAS.

      If you have a conditional offer we know that it is really daunting to book your accommodation before you’ve received your final grades. However, DIGS have a No Place No Pay policy so that you can safely book with us before you receive your grades.

      This policy means that if the University is your first or insurance choice on UCAS, you can book with us as soon as you are ready. If you do not receive the required grades to  obtain a place in your UCAS first choice institution, or if you applied with us to the University of your insurance choice and been accepted to your first choice, we will release and refund any payments received to that point. We will require a screenshot of your UCAS tracker as proof.

      More information on this can be found in your contract which you will be able to read when you make your booking.

      The No Place No Pay policy does not cover you if you change your mind – see the cancellation section for more information on this.

    • Who will I be living with – can I live with friends?

      As part of your application, you will be able to select whether you would like to be in a mixed gender flat or a single gender flat, as well as any other preferences.

      We try where possible to allocate you in a flat with at least one other student doing a similar university course to you so you have something in common!

      If you would like to live with friends we will try our best to accommodate this, just pop their names in the notes section of your application.

      Please note that we will do our best to take into account all your preferences, however this is subject to availability in that particular room type. We will let you know at the stage of sending you a room offer if we are not able to fulfil a particular requirement.

      You will be able to get to know your flat mates before moving into the accommodation by joining our private Facebook page. We will send you a link once this is up and running for your year and you have a completed booking with us.

    • What is a guarantor? What happens if I don’t have one?

      A guarantor is a person over the age of 21 (such as a parent or guardian) in full-time employment who is happy to be financially responsible for you if you are not able to make a payment.

      We do not do any credit checks on a guarantor; we just need them to be able to provide two forms of ID and be able to provide an email address.

      If you do not have anyone who would be able to be a guarantor for you, we work with a company who is able to act as guarantor for you for a fee. You can find more information about this on their website

      If you would like more information on what being a guarantor entails feel free to call us on 01484 270 145

    • When are my rent payments? Do they come directly from my government loan?

      All UK and EU tenants are required to pay £150 first rent instalment in August. Specific dates will be available for you to access on your portal.

      This payment is deducted from your total annual rent and the outstanding amount will be split into 3 equal payments:-

      October 2020

      January 2021

      April 2021

      The amount of these instalments varies depending on your room type – if you would like to ask how much your instalments will be before you make your booking just get in touch. If you already have a completed booking with us this can be viewed on your portal.

      These dates have been based on when most students will have received their student loans. We do not take the payment directly from your loan, normally your loan will be paid into your account a couple of days before your rent is due, and you are then able to pay this either by BACS payment, by card over the phone or via your portal. You can also set up a direct debit.

      You are able to select your payment method when you make your booking. You can either select to manually log on to the portal and pay by card on the due date or you can set up a direct debit with us which means the payment will go automatically.

      All overseas (non-EU) and semester students are required to pay their tenancy fees in full before they move into the property. We will not take this automatically from your account, so you will need to pay manually.

    • What is included in my rent payments?

      You have no hidden costs when you book with DIGS. Your rental payment includes your heating, water, internet, contents insurance, gym membership and events on site.

      You will just need to pay per wash at the onsite laundrette it is £3.00 for a wash and £1.60 for a dry.*

      You will also need to pay for a TV licence if you require one.

      *Prices subject to year of booking

    • How will I travel to Uni each day?

      It’s a 10 minute walk to Sheffield Hallam City Campus and approximately 30-40 minutes to walk to Collegiate Campus.

      If you would like to bring your car with you when you stay with us, this is absolutely fine. Just give us a call on 0114 275 4659 to check if we have any spaces available as they are very limited. The total cost for the year is £999 and we will ask for a £333* payment for this permit prior to moving in.

      *Prices subject to year of booking

    • I have not moved in yet but I would like to change my room?

      If you would like to change what room you will be living in on site, that is absolutely fine if we have the availability. We want you to be happy with your allocation so that you will be excited to move in in September!

      If you haven’t accepted your room offer yet and would like to change it, please give us a call on 0114 275 4659 or email us at before you accept and we will be able to have a chat with you and swap your offer to an alternative room if we have one available!

      If you have accepted your room offer and completed your booking and have just realised you would actually like to live with mates in another flat, we can still arrange this for you. Just drop us an email to , as part of this process we will need to withdraw your current room offer and you and your guarantor will need to accept the new room offer – you will not need to pay anything additional for this at this stage.

    • Can I cancel my accommodation contract? I haven’t moved in yet but I have changed my mind.

      If you would like to cancel your accommodation due to not achieving your grades please email us at with your UCAS tracker. More information on our No Place No Pay Policy can be found in the section above (When can I book accommodation – I haven’t got my grades yet?) We will also need a screenshot of this if we were your UCAS insurance choice and you have attained a place at your first choice institution.

      If you are looking to cancel the accommodation because you have changed your mind about where you want to live or your university choice, you will be subject to our cancellation policy. Full information on our cancellation policy can be found in your licence agreement.

      If you decide to cancel within 7 days of your booking being confirmed (you will receive an email at the time of confirmation) you will need to email us at within this time period and we will be able to release you from your contractual obligations. If you have already paid a deposit this will be due back to you at this stage. This does not apply if you have moved into the accommodation.

      If you decide to cancel after the 7-day cooling off period but prior to the final cancellation date 90 days prior to the contract start date we will need you to email us that you would like to do this. We will then be able to release you from your contractual obligations upon receipt of a cancellation fee.

      If you decide to cancel after the 7-day cooling off period but after the final cancellation date you are not able to cancel your accommodation agreement at this stage. As per the contract at this stage, we are not able to release you from your contractual obligations and you will need to find a replacement to take over your room. Please let us know if you would like to cancel after final cancellation date so that we know why you wish to cancel and we can advise you on how to advertise your room.

      The final cancellation date can be found in your tenancy agreement which you can access via your online portal on your dashboard on the view tab.

    • I have not made the grades to attend University – what do I do?

      We are really sorry to hear that you did not attain a place at the University of Sheffield or Sheffield Hallam University – try not to worry! All we will need from you is a screenshot of your UCAS tracker as proof – please send this to and we will sort the rest. We will be in touch if you are due a refund if you have already made a deposit or rent payment.

    • What do I need to bring with me when I move in?

      We’ve made a list of things we would advise to bring with you (coming soon).

      Make sure that you leave your arrival pass and ID out of your suitcase in an easily accessible place as you will need this to check in.

      Remember to check the size of your bedding before buying; all room types apart from double rooms have a ¾ bed.

      The rooms do not come with a TV so should you wish you can bring your own you are more than welcome to do this. Please remember you cannot hang your TV on the wall as this may cause damage.

      For items such as a toaster, iron & ironing board (if you intend to use these) it may be better to wait until you have found your flatmates either on our private Facebook group for students living on site with us or meet them on arrival to purchase these types of items. Please note that we do have irons and ironing boards in our laundry room, which you are welcome to use.

    • Can I bring a pet?

      Unfortunately, we do not allow any pets on site – if everyone brought their animals we would have a zoo! If you are an animal lover though, keep your eyes peeled on the events calendar as we sometimes have dogs from the Guide Dogs Trust for you to come and see.

    • How can I personalise my room?

      We want you to feel as homely as possible whilst you are staying with us and express your personality!

      We would suggest bringing some nice bedding; your bed will be a focal point of the room and some nice bedding (and maybe a cushion or two) can make a big statement. You will have at least one notice board in the room so you will be able to put up posters and family photos – just make sure you do not cause any damage!

      Fairy lights can transform your room and are cheap so we can definitely recommend lights if these are your thing!

      A nice rug, some small plants and a room freshener like a diffuser can also make the room feel nice and comfy.

      We usually have a trip to IKEA during welcome week, so make sure you keep an eye on your events calendar!

    • What is provided?

      Your bedroom will have a bed (mattress provided) with under bed storage, a desk with drawer storage space and desk chair, wardrobe, shelving, and an en-suite containing a shower, toilet and sink.

      In the kitchen, you get a fridge freezer (2 if you’re in a 5-bed apartment), electric cooker/oven, microwave, dining room table, stools, pinboard or whiteboard, sofa.

      You will need to provide your own toaster, kettle, plates, pans and cutlery.


    • When can I arrive and what is arrival weekend like?

      As the big day approaches, you may be starting to feel slightly nervous about the prospect of leaving home and entering the big wide world, but we are here to help! Here are some tips for move-in day!

      The official arrival date is the start date of your contract and is always a Saturday – please either check your online portal or give us a call to check when this is for you. However, you can arrive after your tenancy start date when it is a bit quieter if you prefer.

      If you need to arrive before this date, please let us know so we can ensure your room is available and get it ready for you. You can contact us on 0114 275 4659 or by email You will be charged for the extra nights’ accommodation.

      You can book an arrival time on the day via your online portal, this helps us to ensure that the day runs smoothly for you, you will receive an email when this facility is available for you on the portal. You will also be able to print your arrival pass.

      If you would like to arrive after the first day of the contract this is absolutely fine, you do not need to book an arrival slot online for this, but you will still need to print an arrival pass.

      Once you arrive on site, you will just make your way to reception and we will be able to check you in. We will need to see your arrival pass and your ID before we give you your keys.

      When unpacking, we suggest leaving your room door open. It’s a great way for people to see who you are and to say hello to your new flatmates!

      It might be a good idea to talk to your flatmates nice and early about cleaning and storage, this will stop arguments later on!

      Explore your new home and make sure you can and say hello at reception! We have a welcome party on the first evening to kick-start the year, which will be a great way to meet new people! There will also be a chance to meet your block rep, who will be there to help you to settle in and resolve any issues you might be having if reception is closed.

    • Meeting the DIGS Team

      Get to know the onsite team – we are all here to help you make the most of your time with us.

      The friendly reception team are here for any queries you may have; whether it’s about your accommodation, events or about Sheffield in general, we’re here to help!

      Our handy maintenance technicians are here to fix anything that may go wrong on site and the night security team are here to ensure your safety. If you have any maintenance or flat issues when reception is closed, just raise a ticket via and we will resolve the issue as soon as possible.

      Our student experience team work hard to ensure your time here on site is full of fun things to do and plan your events on site around what you tell us you want.

    • Will I have an inventory to fill out when I move in?

      Once you have arrived and checked in, you will receive your inventory by email. It is really important that you do take the time to fill this out and pop down any concerns you have regarding your room, so that we know the condition of the room when you move in and take this into account when you move out. It will help to avoid any incorrect charges to your account.

      Please ensure you complete your online inventory within 7 days of your contract start date. If you fail to complete the inventory or don’t make a note of anything that you spot not looking quite right, you may be charged out of your deposit to put it right when you check out.

      We would advise that you complete your inventory before you unpack as it will then be a lot easier to check all areas!

    • What Internet is included in my rent?

      We know how important an internet connection is to everyone and here at DIGS we’ll keep you connected.

      A wired broadband internet connection point (remember to bring an ethernet cable) and up to 100mb WiFi is standard in every room and is included in your weekly rent.

      Each tenant user account includes as standard the ASK4 100mb/s package which is shared between all your personal devices being used at any one given time. WiFi connection speeds of up to 100mb/s are available but the speed achieved depends on your device and may be affected by how many other tenants are using WiFi at the same time.

      Upgrade packages are available through our provider ASK4, should you wish.

      Setting up your internet account with our internet provider ASK4 is super easy. Instructions on how to connect are provided in your room and around site on arrival so you can start snapchatting your new room straight away!

      If you experience any issues with your internet service, please ensure you contact the support team at ASK4.

      The support team are available at any time, and will aim to assist you with any issues you may have.

      There are various ways to contact them:-

      0114 303 3232

      07797 800545 (request call back via text)

      Download their free app for help with connecting to their service, troubleshooting guides and information on their products and services.

      We recommend getting the app if you have any questions about the ASK4 service. It’s available for free on iPhone and Android™ phones and can be downloaded by searching for “ASK4” on the App Store or Google Play™.

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