Our Booking Pledge
We’re excited to welcome students to our accommodations for the 2020/21 academic year and can’t wait for another great year! We understand that you might be hesitant to book your accommodation at the moment but please be assured that you can book with confidence with our new Booking Pledge. Although we are hopeful for a normal September start, you can be assured that you’re protected if:
Government travel restrictions in the UK or your home country prevent you from travelling to the UK. Depending on circumstances we will either put back your contract start date or cancel your booking.
Face-to-face Teaching Delayed
Face-to-face teaching is put back and you wish to adjust your contract start date.
Your course is no longer running then we will cancel your booking at your request.
Each of the scenarios above will be subject to the relevant proof within the allocated timeframe. For further information on this policy please see our Terms and Conditions.
If you wish to cancel your accommodation for any other reason, then you will be subject to our standard cancellation policy.