Popular Questions

• How do I book?

  

  Booking with us is super easy and is all done online here – all you will need to do is click apply now and register with us.

  The first step is an application; we just need to know what room type you would like to book and some information about you.

  Once we have received your application a member of our team will find you the perfect room and send you a room offer. You will be emailed once this happens, and all you will need to do is to log on to the online portal to view your offer.

  You don’t need to pay anything to complete your booking with us; you just need to pay a £150 deposit in August prior to moving in to the accommodation.

  You will be able to read the contract when you accept your room offer – make sure you read this carefully as this is the legally binding agreement between us and you.

  Once you have completed your bit, it’s over to your guarantor. They will have a portal like you and will need to accept the contract and provide two forms of ID.

  Once we have received this we will email you to confirm that your room has been reserved – congratulations and we look forward to seeing you soon!

• How much will it cost to book?

  

  You don’t need to pay anything at the time of booking. You will need to pay a £150 deposit in August prior to moving in to your accommodation (please give us a call for the exact date this is due, or visit your portal if you already have a booking with us).

  The £150 deposit is fully refundable at the end of the tenancy subject to contractual obligations.

• When can I book accommodation - I haven't got my grades yet?

  

  We know that getting everything organised and ready for university is very stressful and we therefore advise that you book accommodation as soon as you are sure of your first and insurance choice through UCAS.

  If you have a conditional offer we know that it is really daunting to begin booking your accommodation before you’ve received your final grades. However, we have a No Place No Pay policy so that you can book safe with us before you receive your grades.

  If the University is your first or insurance choice on UCAS, you can book with us as soon as you are ready. If for whatever reason you do not receive the required grades for your course, or if you attain a place in your UCAS first choice institution, we will release and refund you your £150 deposit payment if you have already paid this, we will just need a screenshot of your UCAS tracker as proof.

  For applications received after the 1st of June 2019 you will not need to pay a deposit until after you have received your A level results as this is due in mid August, so you will not need to put a payment down until you know you need the accommodation.

  More information on this can be found in your contract which you will be able to read when you make your booking.

  The No Place No Pay policy does not cover you if you change your mind – see the cancellation section for more information on this.

  As the university’s preferred and recommended accommodation provider we do guarantee accommodation to all first year students, however bear in mind that some of our most sought after rooms may sell out during the year.

• Who will I be living with - can I live with my friends?

  

  During your application you will be able to select whether you would like to be in a mixed gender flat or a single gender flat, as well as any other preferences.

  We try wherever possible to allocate you in a flat with at least one other student doing a similar university course to you so you have something in common!

  If you would like to live with friends that is absolutely fine, just pop their names in the notes section of your application.

  Please note that we will do our best to take into account all your preferences however this is subject to availability in that particular room type, we will let you know at the stage of sending you a room offer if we are not able to fulfil a particular requirement.

  If you’re training to be a student nurse you can request to be in a flat which we will endeavour to allocate to only health care students, just pop on your application that you would like to be allocated in one of these flats!

  You will be able to get to know your flat mates before moving in to the accommodation by joining our private Facebook page, we will send you a link once this is up and running for your year and you have a completed booking with us, and you will be able to meet and chat with your new flat mates!

Need help or extra information? Contact the team