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    Keeping Students Safe

    Last updated 01 Feb 2021

    We understand this is an uncertain time.

    That’s why we’re doing everything we can to offer students the support and stability that they need. It is more important than ever for students to find a home where they feel safe and can get the most out of university life. We’ve taken a number of steps to make sure that happens:

    Your hygiene

    • Our accommodations have dedicated housekeeping and maintenance teams to keep areas safe and clean.
    • Sanitiser stations have been installed in high traffic areas.
    • Regular bio fogging treatment so that areas remain sanitised before and after use.

    Your support

    • Get access to 24/7 support when you need it.
    • If you need to self-isolate then we’ll help you get the essentials.
    • Report any maintenance issues from your room and receive an update by email.

    Your space

    • Protective screens have been installed in any key areas around site.
    • One-way measures have been introduced to aid social distancing.

    Your experience

    • Join your resident only Facebook Group to connect with other students.
    • Take part in our virtual events from quizzes, exercise challenges, cooking workshops and more. Your experience won’t be compromised.
    • A parcel collection service with minimal contact between students and staff.

    Your studying

    • Free ethernet cables for students to get the best possible internet connection – 100mb.
    • You’ll be comfortable in our rooms – they’re larger than the national average!

    Your reassurance

    • No booking fee.
    • Pay nothing until August.

    Students yet to arrive for 2020/2021

    If you have a booking for 2020/21 and the current lockdown prevents you from being able to start your tenancy, please get in touch to see if we can help at support@digstudent.co.uk

    Students looking to stay with us in 2021/22.

    We’ll continue to be flexible with our Covid booking pledge.

    You’ll be covered if:

    • Your university course start date is delayed
    • Your university course is cancelled
    • Travel restrictions prevent you from travelling to or within the UK

    Frequently Asked Questions

    • What is Coronavirus (COVID-19)?

      The main symptoms of coronavirus are:

      -A high temperature – this means that you feel hot to touch on your chest or back
      -A new continuous cough – this means coughing a lot for more than a hour, or 3 or more coughing episodes in 24hrs.
      -A loss or change to your sense of smell or taste.

    • What should I do if I develop symptoms?

      If you have any of the main symptoms of coronavirus then you should:

      -Get a test to check if you have coronavirus as soon as possible.
      -You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

    • What support is available for students that need to self-isolate?

      We ask all students to notify us if they are self isolating so that our teams are aware and can offer you the necessary support. Our team can support you with

      -Getting food deliveries to your room
      -Collection of parcels
      -Laundry support
      -Bin refuse disposal – please double bag it.

      If you are feeling anxious then please get in touch with us so that we can signpost you to the necessary support services.

    • What happens if I cannot travel to the UK to start my tenancy?

      If you cannot travel to the UK to start your tenancy due to Covid-19 related circumstances, please take a look at our Booking Pledge. If you think this might apply to you then please get in touch with a member of our team on 01484 270145 or at support@digstudent.co.uk

    • Is the accommodation Covid safe?

      You will be in safe hands when you live with DIGS. We have introduced a number of measures throughout our accommodations to keep students and staff safe. These include sanitiser stations in high traffic areas, social distancing signage, and protective screens in key areas. All high traffic areas have also undergone Bio Fogging treatment which means that they remain sanitised before and after use for extended periods of time.

      Students are also advised to wear face coverings when using public spaces.

    • What facilities and services will be available?

      All our services and facilities are open in-line with government guidance, but we will still make sure that you get the most out of student life. Regardless of the Tier that you are in, you will have access to a friendly on-site team, parcel service, laundrette, maintenance team, and experience (although this could be virtual).

      There are times when the gyms and social spaces may need to close but this will always be communicated with students. At Storthes Hall Park you also have the advantage of woodland on your doorstep making it the perfect place to stay for long walks and escapes from the town centre.

    • I am unsure whether to book my accommodation for 2021/22, what do you suggest?

      You can book with confidence with our Covid Booking Pledge. You can be assured that you are protected if:

      -Your university course is cancelled.
      -Your university course is delayed.
      -Travel restrictions prevent you from travelling to or within the UK.

      Click here to read our terms and conditions.

    • Where can I find more information?

      For more information about coronavirus, its symptoms, how to avoid catching it and what to do if you do have it, please visit the NHS website. If you’re worried about a friend, concerned about the situation or need emotional support, you can speak to the team at your reception, who will be able to assist and or to put you in touch with a Welfare team at the University. You can also find more information on the DIGS Support Portal.

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