Sign up to be the first to hear about our exclusive offers & discounts

    Next
    Save up to £575 on your student room Book now for 10% off

    FAQs

    Ashenhurst, Huddersfield

    Making a Booking

    • How do I book?

      Booking with digs is easy – just click ‘book now’ and follow the steps. Just choose the accommodation and room type that you prefer and provide some personal information.

      Once we have received your application, a member of our team will send you a room offer. You will receive this by email, just log onto the online portal to view your offer.

      You will be asked to make a deposit of £100, just skip this part as it isn’t due until August. The exact date can be found on your statement.

      You will be able to read your contract once you accept your room offer, read it carefully as it is a legally binding contract.

      Once you have completed your section, it’s over to your guarantor. They will need to log onto the portal and accept the guarantee contract and provide two forms of ID.

      Once we have received everything, we will email you to confirm that your room has been booked.

    • Who is eligible to book?

      To book with DIGS, you must be a new student and must turn 18 before your tenancy start date.

    • Can I live with DIGS if I am doing an internship or placement year?

      Absolutely! If you are a registered student, then you can live with DIGS.

    • How much does it cost to book?

      You don’t need to pay anything at the time of booking your room. However, there is a £100 deposit and £150 pre-rent instalment to pay in August prior to moving in. Please refer to ‘When are my instalments due’ for more information.

    • What is a guarantor? What happens if I don't have one?

      A guarantor is a person aged over 21 (usually a parent or guardian) who is happy to be financially responsible for you if you are not able to make payment.

      We do not run credit checks on guarantors, but they must provide two forms of ID and be able to provide an email address. For international students, the guarantor can be from overseas if the payment is made in full. If a UK guarantor is provided, then you are able to pay in instalments.

      If you cannot find a person to act as a guarantor, then we work with a company called Housing Hand who can act as a guarantor for a fee. Find out more here.

    • Can I make a viewing before I book?

      Of course! The best way to decide if you want to live somewhere is by seeing it for yourself. You have three options to view the accommodation:

      • Take a virtual tour on our rooms and prices page.
      • Arrange a virtual tour via Zoom or WhatsApp with our team
      • A face-to-face viewing with our team

      Please complete the viewing form on our homepage and list your preferences.

    • When can I book my accommodation - I haven't got my grades yet?

      Getting everything organised for university can be stressful, so we would advise that you book your accommodation as soon as you have confirmed your first and second choice through UCAS.

      If you have a conditional offer, we know that it can be daunting to book your room before you have your grades, but you can safely book with us under our No Place No Pay policy before you receive your grades.

      This policy means that if the university is your first or second choice on UCAS, then you can book your accommodation with us in the coinciding city. If you do not receive the grades to get into your first-choice university, or if you have applied with us for the university of your insurance choice and been accepted into your first choice, we will release you from your contract and refund any money paid up until that point. We will require a screenshot of your UCAS tracker as proof.

      More information can be found on your contract.

    • I haven't moved in yet, can I change my room?

      If you would like to change your room, then that is fine if we have the availability.

      If you have not yet accepted your room offer and would like to change your room then please call us on 01484 270145 or email huddersfield@digstudent.co.uk before you accept and we will send you a new room offer.

      If you have accepted your room offer and completed your booking, we may still be able to accommodate your request, just get in touch. We will need to withdraw your current room offer and your guarantor will need to reaccept your room offer – this does not incur any costs.

    • What happens if my loan doesn't get paid on time, and I can't make the payment before the due date?

      If you choose to pay in instalments, then you are still responsible for making the payments on time in accordance with the contract. If you are experiencing payment issues, the best thing to do is to let us know as soon as possible so that we can find the best way to support you.

    • Can I cancel my contract?

      Our cancellation dates have now passed, and you will need to find a replacement tenant to take over your contract. Although you will still be able to cancel if you fall under our No Place No Pay policy or Covid Booking Pledge.

      If you feel that you have extenuating circumstances or are unsure if any of our policies apply to you, then please email huddersfield@digstudent.co.uk.

    • Can I live with DIGS after my first year?

      This is your home and you can live with us throughout your studies. We have lots of happy students who choose to rebook with us each year. When you rebook, you are rewarded with lots of perks such as early access to rooms, discounts, freebies, and more.

      If you’d like to stay again, then just register your interest with us once you’re moved in.

    • Can I live with my friends?

      If you would like to live with friends who have already moved in, then it is important that you let us know as early as possible so that we can try to accommodate your request – it’s all subject to availability.

      If you want to book a room with us and you want to bring your friends along too, then you will qualify for our Refer a Friend offer. Get £100 for every new student that you refer to DIGS. Terms and conditions apply.

    Moving In

    • What is the check-in process?

      Prior to your arrival, you will need to complete an online e-induction where you can select a check in appointment. Your tenancy start date can be found on your contract; you are welcome to move in at any point after this date.

      The format of the check in process will be dependent on social restrictions at the time, and students will be notified by email closer to the time.

    • Can I move in early?

      If you would like to move in prior to your tenancy start date, then please get in touch with the accommodation team directly at huddersfield@digstudent.co.uk so that they can arrange this for you. Please be aware that this will be charged at an additional rate.

      If you are travelling from a country on the Amber List then our ‘Free Early Arrival’ policy will apply and you can move in 10 days prior to your contract start date at no extra cost. Please refer to our Coronavirus page for terms and conditions.

    • Is there parking available during check-in?

      We have parking available so that you unpack your belongings. This will be an allocated timeslot.

    • How do I find out who my flatmates are?

      Make sure you join our resident Facebook group to meet your housemates, find out Fresher’s plans, and to keep up with all of the latest updates.

    • How will I meet people?

      Right from the start we host events to help you to meet people. From our welcome party to movie nights to charity walks – you’ll make friends in no time.

    • How do I pay my rent?

      Your deposit and pre-rent instalment must be paid via bank transfer. The details can be found on your contract.

      The remaining three rent instalments can be paid either by direct debit or bank transfer. You can set up a direct debit during the booking acceptance process. If you do not have a student bank account set up at this stage, then you can email us to set up a direct debit at a later stage. Similarly, if you would like to change your direct debit details, then please let us know as soon as you can.

      If you have a direct debit set up, then you do not need to make a bank transfer. If your direct debit has not been taken within a few days of the due date, then please let us know so that we can see what has gone wrong. If you have selected to pay by bank transfer, then you will need to make a manual payment before the due date.

    • When are my instalments due?

      Your rent is paid as three instalments spread out across the year to make it more manageable for you, these usually coincide with student finance payments and are in September, January, and May. There is also a deposit of £100 and a pre-rent instalment to pay in August, the exact date can be found on your statement.

      The pre-rent instalment covers you from the date that you move in, until the first rent instalment is due at the end of September.

    • What is included in my annual rent?

      Your rent includes utility bills such as water and heating, 100mb broadband and WiFi, gym membership, contents insurance, and access to events.

      The laundry room is an additional facility and costs £1.40 per wash, and £2.90 per dry*.

      You will also need to pay for a TV license if you want one. A TV license is required for each student room. If you are only using streaming services such as Netflix, Disney+, and Amazon Prime then you do not need to purchase a TV license.

      *prices are dependent on year.

    • What happens if there is a problem with my room?

      You will be required to complete an inventory form when you move into your accommodation so that we are notified of any existing issues with your room.

      During your stay, you can log all of the maintenance issues from the comfort of your room using our DIGS Support Portal. Simply log a ticket and our maintenance team will respond as soon as possible.

       

    • Do the kitchens come with?

      The kitchen in your flat will come with cooker, hob, kettle, fridge/freezer, and microwave. You will also get a sofa and dining table.

    • What do the bedrooms come with?

      Your bedroom will come with a single bed (including mattress), a desk with drawers, desk chair, wardrobe, shelving and vanity sink.

      Bedrooms are non-ensuite so you will share a bathroom and WC with 5-7 other students.

    • Do you provide bedding?

      As standard we do not provide bedding, however our discount code gives you 10% off bedding and kitchen packs through Uni Kit Out. Our exclusive code is DIGS10.

      If you are an EU or International student, then we will provide a free bedding pack on arrival.

    • What do I need to bring?

      We are currently working on a packing checklist – please check back soon.

    • Can I decorate my room?

      Of course! We would encourage you to make your room your own. However, there are things that you cannot do such as sticking Sellotape or Blu Tack on the walls or using nails and drawing pins.

    • Can I bring my pets?

      Unfortunately not, but we do have therapy dogs that visit us every now and again for students who miss their pets.

    • Can I bring my car?

      You are welcome to bring your car to Ashenhurst Houses – annual parking permits cost £100. To make arrangements, please email huddersfield@digstudent.co.uk. if you purchase a car after you have moved in, then just let us know.

    • Do I need to take out contents insurance?

      We provide free contents insurance through Endsleigh. This is basic cover and if you have expensive equipment then you might need to upgrade. Check what’s covered here.

    • Do I have to be home by a certain time each night?

      No it’s up to you what time you get back. If you get back late then please be respectful of your flatmates and keep noise to a minimum.

      If you are out late then make sure that you are street safe.

       

       

       

       

    • Do I need to move our for the holidays?

      No. Your room is yours for the entire length of your contract. That means that you don’t have to move out for Christmas, Easter, or any other holiday. You can even stay with us for Summer if you want to (this will be charged at our Summer rates).

    Show More