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Frequently Asked Questions

  • Can I take a look for myself before I book ?

    Of course! Just drop us an email at letting us know when you’d like to look around and we will arrange for a member of staff to meet you on site and show you around.

  • How to find Ashenhurst Houses:


    Ashenhurst Houses

    Athene Drive


    HD4 6QN

    Telephone:- 01484 270147 (Reception)

    Travelling by Car –

    If you approach from the south, A629 (Wakefield/Sheffield and M1 Exit 38), turn left up King’s Mill Lane, then again up Newsome Road. Take the third exit on the left up Whitegate Road, then left onto Wood Lane. Athene Drive is the first road on the left, with Ashenhurst Houses at the end of the drive.

    If you approach from the town centre, you cannot turn right into King’s Mill Lane. You can either do a U-turn at the next set of traffic lights, and then follow the instructions given above, or turn right at the traffic lights up Somerset Road, then bear right on Dog Kennel Bank Lane, right onto Hall Cross Road, and take the second right onto Wood Lane. Athene Drive is the next on the right with Ashenhurst Houses at the end of the drive.

    Please ensure you register your registration number with us if you intend to park on site.

    If you are a student living on site with us you will be able to either walk the 15 minute distance to the university or use the bus service which operates between Ashenhurst Houses and the university

  • How much will it cost to book?

    You do not need to pay anything at the time of booking. You will need to pay a £100 deposit in August prior to moving in to your accommodation (please give us a call for the exact date this is due, or visit your portal if you already have a booking with us).

    The £100 deposit is fully refundable at the end of the tenancy subject to contractual obligations.

  • What happens if my First Choice University put back face-to-face teaching?

    Please refer to our Booking Pledge terms and conditions.

  • What happens if my First Choice University course is cancelled for 2020/21?

    Please refer to our Booking Pledge terms and conditions.

  • What happens if I cannot travel to the UK because of current Government travel restrictions?

    Please refer to our Booking Pledge terms and conditions.

  • My First Choice University has delayed face-to-face teaching, can I still move in to the accommodation?

    As soon as you’re ready, so are we! We’d love to welcome you to move in from the original tenancy start date if you choose to. This will be a great opportunity to meet other students and to explore your new city. If you do not contact us to adjust your tenancy then we will assume that you are happy with the original tenancy agreement.

  • Can I stay at Ashenhurst after my first year?

    This is your home and we think that you should be able to leave when you are ready. We hope that you will love your time with us and we’d encourage you and your friends to stay with us throughout your university time!

    We have lots of happy residents who choose to rebook with us each year, and we offer lots of incentives for doing so from a free bus pass to laundry credits and a block hoody.

    If you’d like to stay with us again just let us know after you move in and we’d be more than happy to help you rebook.

  • When can I book accommodation – I haven’t got my grades yet?

    We know that getting everything organised and ready for university is very stressful and we therefore advise that you book accommodation as soon as you are sure of your first and insurance choice through UCAS.

    If you have a conditional offer we know that it is really daunting to begin booking your accommodation before you’ve received your final grades. However, we have a No Place No Pay policy so that you can book safe with us before you receive your grades.

    If the University is your first or insurance choice on UCAS, you can book with us as soon as you are ready. If for whatever reason you do not receive the required grades for your course, or if you attain a place in your UCAS first choice institution, we will release and refund you your £100 deposit payment if you have already paid this, we will just need a screenshot of your UCAS tracker as proof.

    For applications received after the 1st of June 2019 you will not need to pay a deposit until after you have received your A level results as this is due in mid August, so you will not need to put a payment down until you know you need the accommodation.

    More information on this can be found in your contract which you will be able to read when you make your booking.

    The No Place No Pay policy does not cover you if you change your mind – see the cancellation section for more information on this.

    As the university’s preferred and recommended accommodation provider we do guarantee accommodation to all first year students, however bear in mind that some of our most sought after rooms may sell out during the year.

  • Who will I be living with – can I live with friends?

    During your application you will be able to select whether you would like to be in a mixed gender flat or a single gender flat, as well as any other preference.

    Wherever possible we will try to allocate you in a flat with at least one other student doing a similar university course to you so you have something in common!

    If you would like to live with friends that is absolutely fine, just pop their names in the notes section of your application.

    Please note that we will do our best to take into account all your preferences however this is subject to availability in that particular room type, we will let you know at the stage of sending you a room offer if we are not able to fulfil a particular requirement.

    If you’re training to be a student nurse you can request to be in a flat which we will endeavour to allocate to only health care students, just pop on your application that you would like to be allocated in one of these flats!

    You will be able to get to know your flatmates before moving in to the accommodation by joining our private Facebook page, we will send you a link once this is up and running for your year and you have a completed booking with us, and you will be able to meet and chat with your new flat mates!

  • What is a guarantor? What happens if I don’t have one?

    A guarantor is a person over the age of 21 (such as a parent or guardian) who is happy to be financially responsible for you if you are not able to make a payment.

    We do not do any credit checks on a guarantor, we just need them to be able to provide two forms of ID and be able to provide an email address.

    If you do not have anyone who would be able to be a guarantor for you, we work with a company who is able to act as guarantor for you for a fee. You can find more information about this on their website

    If you would like more information on what being a guarantor entails feel free to call us on 01484 270 145

  • When are my rent payments? Do they come directly from my government loan?

    All UK and EU tenants are required to pay a £150 first instalment in August. Specific dates will be available for you to access on your portal.

    This payment is deducted from your total annual rent and the outstanding amount will be split into 3 equal payments:-

    October 2020

    January 2021

    April 2021

    The amount of these instalments varies depending on your contract type – if you would like to ask how much your instalments will be before you make your booking just get in touch. If you already have a completed booking with us this can be viewed on your portal.

    These dates have been based on when most students will have received their student loans. We do not take the payment directly from your loan, normally your loan will be paid into your account a couple of days before your rent is due, and you are then able to pay this out either by paying with card via your portal or by direct debit.

    You are able to select your payment method when you make your booking, you are able to either select to manually log on to the portal and pay by card on the due date or you can set up a direct debit with us which means the payment will go automatically.

    All overseas (non EU) and semester students are required to pay their tenancy fees in full before they move into the property. We will not take this automatically from your account so you will need to pay manually.

  • What is included in my rent payments?

    You have no hidden costs when you book with DIGS, your rental payment includes your heating, water, internet, contents insurance, gym membership and events on site.

    You will just need to pay £45 for a bus pass, and you will need to pay per wash at the onsite laundrette it is £3.10 for a dry and £1.60 for a wash*.

    You will also need to pay for a TV licence if you require one

    *Prices subject to year of booking, call us on 01484 270 145 for the latest prices

  • How will I travel to Uni each day?

    Ashenhurst Houses is walkable from the university campus and the town centre and takes 15 to 20 minutes. If you have lots of shopping to carry there is also a regular public bus service.

    The journey takes around 10 to 15 minutes and you will be able to buy a pass which will allow you free travel on this service for £45 via the First Mtickets app.

    If you would like to bring your car with you when you stay with us, this is absolutely fine, just pop your registration number down on your application. We will ask for a £100* payment for this permit prior to moving in.

    If you would like a permit but did not put it on your application, no problem, just pop us an email to

    *Prices subject to year of booking, call us on 01484 270 145 for the latest prices

  • I want a parking permit what should I do?

    If you provided your registration number on your application don’t worry we will be in touch before you move in so that you can make the payment. You can check if you provided this by giving us a quick call.

    If you didn’t let us know that you needed car parking at the time of your booking don’t worry, just drop us an email to and we’ll be able to get this sorted for you.

    If you decide you need a permit once you have moved in you will need to arrange this with the reception team on site.

    Please ensure all visitors cars are registered at reception in advance of their arrival as there are ANPR cameras fitted on site.

  • I have not moved in yet but I would like to change my room?

    If you would like to change what room you will be living at on site, that is absolutely fine if we have the availability, we want you to be happy with your allocation so that you will be excited to move in in September!

    If you have not yet accepted your room offer and would like to change, please give us a call on 01484 270 145 or email us at before you accept and we will be able to easily have a chat with you and swap your offer to an alternative room!

    If you have accepted your room offer and completed your booking and have just realised you would actually like to live with mates in another flat, we can still arrange this for you. Just drop us an email to , as part of this process we will need to withdraw your current room offer and you and your guarantor will need to reaccept the new room offer – you will not need to pay anything additional for this at this stage.

  • Can I cancel my accommodation contract? I haven’t moved in yet but I have changed my mind.

    If you would like to cancel your accommodation due to not achieving your grades please email us at with your UCAS tracker. More information on our No Place No Pay Policy can be found in the section above (When can I book accommodation – I haven’t got my grades yet?) We will also need a screenshot of this if we were your UCAS insurance choice and you have attained a place at your first choice institution.

    If you are looking to cancel the accommodation because you have changed your mind about where you want to live or your university choice you will be subject to our cancellation policy. Full information on our cancellation policy can be found in your licence agreement.

    If you decide to cancel within 7 days of your booking being confirmed (you will receive an email at the time of confirmation) you will need to email us at within this time period and we will be able to release you from your contractual obligations. If you have already paid a deposit this will be due back to you at this stage. This does not apply if you have moved in to the accommodation.

    If you decide to cancel after the 7 day cooling off period but prior to the final cancellation date 90 days prior to the contract start date we will need you to email us that you would like to do this. We will then be able to release you from your contractual obligations upon receipt of a cancellation fee.

    If you decide to cancel after the 7 day cooling off period but after the final cancellation date you are not able to cancel your accommodation agreement at this stage. As per the contract at this stage we are not able to release you from your contractual obligations and you will need to find a replacement to take over your room. Please let us know if you would like to cancel after final cancellation date so that we know why you wish to cancel and we can advise you on how to advertise your room.

    The final cancellation date can be found in your tenancy agreement which you can access via your online portal on your dashboard on the view tab.

  • I have not made the grades to attend Huddersfield University – what do I do?

    We’re really sorry to hear that you didn’t get a place at Huddersfield – try not to worry! All we will need for your accommodation is a screenshot of your UCAS tracker as proof – please send this to and we will sort the rest. We will be in touch if you are due a refund if you have already made a deposit or rent payment.

  • What do I need to bring with me when I move in?

    We’ve made a list of things we would advise to bring with you (coming soon).

    Make sure that you leave your arrival pass and ID out of your suitcase in an easily accessible place as you will need this to check in.

    The rooms do not come with a TV so should you wish you can bring your own you are more than welcome to do this, please remember you cannot hang your TV on the wall as this may cause damage.

    For items such as a toaster, iron & ironing board (if you intend to use these) it may be better to wait until you have found your housemates either on our closed Facebook group for students living on site with us or met them on arrival to purchase these types of items – makes more sense than having 6 toasters in your kitchen

  • How can I personalise my room?

    We want you to feel as homely as possible whilst you are staying with us!

    We’d suggest bringing some nice bedding with you, your bed will be a focal point of the room and some nice bedding (and maybe a cushion or two) can make a big difference. You will have at least one notice board in the room so you will be able to put up posters and family photos – just make sure you do not cause any damage!

    Fairy lights can transform your room and are cheap so we can definitely recommend lights if these are your thing!

    A nice rug, some small plants and a room freshener like a diffuser can also make the room feel nice and comfy!

    You can even bring your own curtains if you would like! Just ask us for the window measurements if you would like to do this, and make sure to put the existing curtains back when you move out!

    For the last couple of years we have taken our residents on a trip to IKEA just after moving in so that they can pick up lots of items to make their room cosy – so make sure you keep an eye on your events calendar for this date!

  • What is provided?

    Your bedroom will have a single bed (mattress provided) with under bed storage, a desk with drawer storage space and desk chair, wardrobe, shelving, and a sink in your room.

    Each house has two toilets and two bathrooms, one bathroom is fitted with a shower the other with a bath.

    The kitchens at Ashenhurst all have a dining table and chairs, sofa, a microwave, cooker with 4 ring hob and oven and grill, 2 fridge freezers, kettle, mop and bucker, dust pan and brush, bin and broom.

  • When can I arrive and what is arrival weekend like?

    As the big day approaches you may be starting to feel slightly nervous about the prospect of leaving home and entering the big wide world but never fear! Here are some tips for that all important day…

    The official arrival date is the start date of your contract and is always a Saturday – please either check your online portal or give us a call to check when this is for you.

    If you need to arrive before this date, please let the accommodation office know so we can ensure your room is ready for you. You can contact us on 01484 472738 or by email You will be charged for the extra nights accommodation.

    You can book an arrival time on the day via your online portal, this helps us to ensure that the day runs smoothly for you, you will receive an email when this facility is available for you on the portal. You will also be able to print your arrival pass.

    If you would like to arrive after the first day of the contract this is absolutely fine, you do not need to book an arrival slot online for this, but you will still need to print an arrival pass.

    Once you arrive on site you will just make your way to reception and we will be able to check you in, we will need to see your arrival pass and your ID before we give you your keys, and you can go into your new room!

    When unpacking, leave your room door open. It’s a great way for people to see who you are and to say hello to your flatmates.

    Bring a little food with you for the first few days, you don’t need to bring a year’s worth of food with you. We have food shops in Huddersfield 😊

    Talk to your flatmates nice and early about cleaning and storage, this will stop arguments about washing up later on.

  • Meeting the DIGS Team

    Get to know the onsite team, we are all here to help you make the most of your time with us.

    The friendly reception team are there for any queries you may have, you can ask us about your accommodation or we all know a lot about Huddersfield, so if there’s anything you need just ask one of us, we love to have a chat!

    Our handy maintenance technicians are here to fix anything that may go wrong on site and the night security team are here to ensure your safety while the rest of us sleep!

    If you don’t have time to see us at reception you can also visit us at the Accommodation Office in the university between lectures, we are up the stairs opposite the library in the Schwann Building and are open weekdays 9am to 5pm.

    We’re all really friendly, if you see us around be sure to say Hi.

  • Will I have an inventory to fill out when I move in?

    Once you have arrived and checked in you will receive your inventory by email. It is really important that you do take the time to fill this out and pop down any concerns you have regarding your room, this is just so that we know the condition of the room when you move in so that we can take this into account when you move out.

    Please ensure you complete your online inventory within 7 days of your contract start date. If you fail to complete the inventory or don’t make a note of anything that you spot not looking quite right, you may be charged out of your deposit to put it right when you check out.

    We would advise that you complete your inventory before you unpack as it will then be a lot easier to check all areas!

  • What Internet is included in my rent?

    We know how important an internet connection is to everyone and here at DIGS we’ll keep you connected.

    A wired broadband internet connection point (remember to bring an ethernet cable) and up to 100mb WiFi is standard in every room and is included in your weekly rent.

    Each tenant user account includes as standard the ASK4 100mb/s package which is shared between all your personal devices being used at any one given time. WiFi connection speeds of up to 100mb/s are available but the speed achieved depends on your device and may be affected by how many other tenants are using WiFi at the same time.

    Upgrade packages are available through our provider ASK4, should you wish.

    Setting up your internet account with our internet provider ASK4 is super easy, you can connect up to 5 devices to the Wifi. Instructions on how to connect are provided in your room and around site on arrival so you can start snapchatting your new room straight away!

    If you experience any issues with your internet service, please ensure you contact the support team at ASK4.

    The support team are available at any time, and will aim to assist you with any issues you may have.

    There are various ways to contact them:-

    0114 303 3232

    07797 800545 (request call back via text)

    Download their free app for help with connecting to their service, troubleshooting guides and information on their products and services.

    We recommend getting the app if you have any questions about the ASK4 service. It’s available for free on iPhone and Android™ phones and can be downloaded by searching for “ASK4” on the App Store or Google Play™.

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