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Frequently Asked Questions

How do I book?

It's easy. There are three ways to do this: Register on this site and follow the application procedure explained on our book now page. Telephone our office for an application form to be posted to you. If you’re passing - just pop in.

When is my rent due?

Your rent is split in to four instalments; August, October, January and April and, where possible, coincide with the student loan payment dates. For rental amounts, please refer to page 2 of the Assured Shorthold Tenancy Agreement or come and speak to a member of the team at the Accommodation Office.

Do I need to buy a TV license?

Normal TV Licensing Authority regulations apply to any TV you bring yourself. For more information on TV licensing visit: www.tvlicensing.co.uk. Please note that the landlord is not held responsible for ensuring you have a TV licence.

Do I need to pay council tax?

If you are a full time student then you will not need to pay council tax.

Can I live with friends?

Yes we would be happy to make you a group booking. There is a facility on your application form to add the names of persons you wish to live in the same flat and/or room with. Your friends also need to have the same names on their application. We recommend that you and your friends return your booking forms at the same time to ensure you are allocated together.

Can I change rooms?

If you move in and do not like the room, then we will, wherever possible, try and move you. This is subject to space being available. A £100 administration charge is applicable.

How do I report a problem?

We have on site maintenance on hand to ensure that the site runs smoothly. To report an issue you will need to register and log the issue with our new (and very simple to use) Maximo maintenance reporting system.

Can I change my mind?

Before signing the Assured Short Tenancy Agreement you can cancel your booking. Once you have completed and returned your Tenancy Agreement you will be liable for the full term of the contract. Please refer to our Cancellation Policy in the Assured Shorthold Tenancy Agreement

How can I make a complaint?

If you would like to contact a member of team regarding a problem you have encountered, please use our contact form or send an email to customerservice@digstudent.co.uk. Your query will be dealt with as soon as possible, and you can expect a response within 10 working days. Some queries may take longer to investigate but we will be in touch to advise you of this.It is important to clarify the difference between a maintenance fault and a complaint. If you are experiencing a problem with something in your room or communal area, please contact your Accommodation Office/site reception. Please use the complaints form for any problems you have experienced with a member of staff or the service provided.Before a complaint is made, have you made the office staff aware of your complaint/issue? If not you may find it useful to discuss your concerns with the team on site.You can also use the contact form to let us know if a member of staff has been particularly helpful.

How does the DIGS Refer-a-Friend scheme work?

DIGS offer residents the opportunity to promote DIGS properties to friends in return for a referral payment. The following conditions apply to all referrals:

- The referred tenant must not be an exisiting DIGS student

- The referrer does not have to stay with us for the coming year to be eligible to refer

- The scheme is only valid for tenancy lengths of over 40 weeks

- The referred tenant must state the name of the referrer during the on-line application proces or they must mention the name of the referred tenant at the Accommodation Office prior to completing the online booking process

- The referral payment will only be released once the referred tenant has successfully moved into the property

For further details on the Refer-a-Friend scheme please call us on 01484 270145

Does DIGS have an Equality Policy?

DIGS does not discriminate under any of the Protected Characteristics of the Equality Act 2010 and actively promote tolerance and understanding for all.

What does my Endsleigh Insurance cover?

DIGS has arranged some contents insurance for you with Endsleigh, the No.1 student insurance provider. This cover does not protect laptops and phones or other items when you are outside your room, or all risks inside your room. It is important for you to check this cover, so please follow the steps below to ensure you fully understand the protection provided.

Enter in your policy number, which begins with HH and can be found in the Useful documents section of the digstudent.co.uk website then go to endsleigh.co.uk/reviewcover to check your policy details. .

Visit the
-Check what is covered.
-Check key exclusions and limitations.
-Check your policy excess.
-Check how to make a claim.

It is important to find out exactly what you are covered for, as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both inside and outside of your room.

50 years ago Endsleigh pioneered affordable insurance designed for students.

Endsleigh protect you every day, every hour, every minute, because they know it only takes a second for your world to be turned upside down.

As you graduate, you can then adapt your policy to suit your new life as a young professional, so whether you move to the big city or move back home with parents, you can continue to protect those items that really matter.

Endsleigh is proud to remain the only insurance provider recommended by NUS.

Review cover

*If your item is lost, stolen or unrepairable we’ll replace it within 24 hours - 1 working day of your claim being approved.

Can I use multiple devices online at DIGS?

With the new 4Connect-Plus NEW service they will be able to provide secure connectivity between multiple devices. This means that the residents will now be able to do more things like add an additional 4 devices to their account, use a wireless printer, stream content to a Chromecast or Apple TV and more.

This service is available for just £25. Contact ASK4 for more info.

DIGSmas Wishes

DIGS will select a winner at random wherever the wish is deemed to be feasible. Closing date for entry is 31 December 2016 and the winner will be notified within 28 days.

Please note that we may use your details for marketing purposes but will never pass them on to any third parties.

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